This is the first block of Operations Certification Training.  You must pass each section with an 85% in order to move on to the next section.


  • Vendors, Channel Managers, Partners, End Users
  • RBOC, ILEC, CLEC, Cableco, Aggregator, CSP
  • Serviceability
  • Serviceability in Application
  • Dedicated and Best Effort Connectivity
  • Types of Connectivity
  • Connectivity Specific Requests
  • WAN - Wide Area Network
  • LAN - Local Area Network
  • Voice
  • Post Sales Terminology
  • Netsuite Basics
  • Netsuite Product Specifics
  • Verizon Cofee to Go
  • Project Management Tool
  • Power Rankings